Frequently Asked Questions
Q: What are the benefits of online/mobile giving?
There are several benefits to giving through PushPay for both you and the church.
Simplicity for you and The Kirk - You will not need to remember if you gave this month or pay period, or send your offering checks when you are out of town. Online contributions require less processing from our administrative and volunteer staff since the information is logged to your donor record and deposited automatically.
Security - Online giving is more secure than giving with a check in that an electronic gift cannot be lost or stolen.
Q: Is it safe to give through PushPay?
Yes. In many ways giving through PushPay is safer than writing a check because an electronic gift cannot be lost or stolen. PushPay continually manages the security of the system.
Q: What forms of payment can I use?
The Kirk encourages electronic withdrawals through the checking or savings account or we accept Visa, MasterCard, Discover, and American Express.
Q: I currently use my bank's online bill pay feature for my donations. How is this different and should I switch?
You do not necessarily need to switch. However, PushPay donations are immediately recorded to the church and your giving history at the time of your contribution whereas your bank takes time (several days) to process and mail a check to the church. Manually processing the payment by The Kirk may add a further delay.
Q: Can I make a one-time contribution or set-up recurring gifts?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contribution to come out of your bank account on the date(s) specified by you. For recurring gifts, you have the option of giving weekly, monthly, twice a month (1st and 15th) or every two weeks. You may also specify the starting and ending dates for your recurring gifts.
Q: Can I change my personal information, the amount, or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next scheduled contribution (once a contribution has been processed it cannot be canceled). Simply log in to PushPay using your user name and password and make the necessary changes in the system.
Q: Why are some transactions attributed to my household and others attributed to an individual in Fellowship One?
All online giving transactions are always attributed to the individual whose PushPay ID was used to set up and process the transaction. This is because a PushPay ID is used for one unique person and cannot be shared among multiple people. Paper checks processed by the church are usually attributed to the household. We anticipate this difference not being an issue for married couples filing jointly since it does not matter whose name is on the gift for tax purposes.
For instances where you need to show an individual's giving on a separate statement, select the person you want to display under the "contributions for" selector and click view. Click the "Download statement" link to generate a statement of the person to view. For statements sent by The Kirk, all individuals of a household are rolled up into one statement for the household unless otherwise requested.
Q: Will I still receive regular contribution statements from The Kirk?
You will not receive a printed contribution statement mailed to your postal address when you create a PushPay account except mid-year and year-end. InFellowship and PushPay give you the opportunity to view and print a statement at any time for the current year and past years. If you ever need additional printed statements sent to you, please contact our financial office at 918.494.7088.
Q: Can I designate my gift to a particular ministry or account?
Yes, there are options listed in the PushPay Fund drop down menu. There are additional options for giving located on the Missions Giving page of the app listed under the Mission ministry. Additionally, during times when special campaigns are occurring, you will be able to give contributions to support the given initiative or campaign.
Q: How will I know that I set up my gift correctly?
Very shortly, after submitting your contribution, you will receive an e-mail from PushPay verifying your contribution and you will see it in your giving history on both PushPay and InFellowship.
If giving for the first time after setting up your account, you will be able to see past giving history in InFellowship in about a week.
Q: I have additional questions about online/mobile giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the PushPay giving system, please contact DiAnna Harp in the financial office at 918.494.7088.