Frequently Asked Questions
Q: What are the benefits of online giving?
There are several benefits to online giving for both you and the church.
- Simplicity for you and The Kirk - You will not need to remember if you gave this month or pay period, or send your offering checks when you are out of town. Online contributions require less processing from our administrative and volunteer staff since the information is logged to your donor record and deposited automatically.
- Security - Online giving is more secure than giving with a check in that an electronic gift can't be lost or stolen.
Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by our online provider, Fellowship One.
Q: What forms of payment can I use?
The Kirk encourages electronic withdrawal through the use of checking or savings accounts. Visa, MasterCard or Discover are accepted but please be aware that The Kirk incurs a 3% fee for all debit and credit transactions.
Q: I currently use my bank's online bill pay feature for my donations. How is this different and should I switch?
You do not necessarily need to switch. However with The Kirk’s system donations are immediately recorded to the church and your giving history at the time of your contribution whereas your bank takes time (several days) to process and mail a check to the church.
Q: Can I make a one-time contribution or set-up recurring gifts?
Yes. The system allows you the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately or, for both one-time and recurring contributions, you can schedule the contributions to come out of your bank account on the date(s) specified by you. For recurring gifts, you have the option of giving weekly, monthly, twice a month (1st and 16th) or every two weeks. You may also specify the starting and ending dates for your recurring gifts.
Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next scheduled contribution (once a contribution has been processed it cannot be canceled). Simply log in to the system using your user name and password and make the necessary changes in the system.
Q: Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions, given either online or otherwise. Once you've created an account, you will be able to contribute immediately. In some cases, before you can see any past contributions, we must manually connect your online account with your previous information. This is a one-time process that usually happens within a week of creating your account. After that, you can view your giving history (online or by check) at any time.
Q: Why are some transactions attributed to my household and others attributed to an individual?
All online giving transactions are always attributed to the individual whose InFellowship ID was used to set up and process the transaction. This is because an InFellowship ID is used for one unique person and cannot be shared among multiple people. Paper checks processed by the church are usually attributed to the household. We anticipate this difference not being an issue for married couples filing jointly since it doesn't matter whose name is on a gift for tax deduction purposes.
For instances where you need to show an individual's giving on a separate statement, select the person you want to display under the "Contributions for" selector and click View. Click the "Download statement" link to generate a statement for the person in view. For statements sent by The Kirk all individuals of a household are rolled up into one statement for the household.
Q: Will I still receive regular contribution statements from the church?
You will not receive a printed contribution statement mailed to your postal address when you create an InFellowship ID except at year end. InFellowship gives you the opportunity to print or download your statement at any time for the current year and past year. If you ever need additional printed statements sent to you, please contact our finance department.
Q: Can I designate my gift to a particular ministry or account?
Yes, there are options listed in InFellowship on the Give page to designate your gift. During times when special campaigns are occurring, you will be able to give contributions to support the given initiative or campaign.
Q: How will I know that I set up my gift correctly?
Very shortly after submitting your contribution, you will receive an e-mail verifying your contribution and you will see it in your giving history online.
If giving for the first time after setting up your account, you will be able to see past giving history in about a week.
Q: I have additional questions about online giving that have not been addressed. Who can I talk to?